Dolphin Mobility Scooters is part of Dolphin Homecare Limited, company number 06362312, of 493 Warrington Road, Culcheth, Warrington, Cheshire, WA3 5QU. This Privacy Policy explains how Dolphin Homecare Limited (“Dolphin”, “we”, “us” or “our”) collects, uses and protects personal information when you visit dolphinmobilityscooters.co.uk, contact us, request information or a brochure, or enquire about a mobility scooter or home demonstration. We are committed to protecting your privacy and handling personal information in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
We may collect personal information that you voluntarily provide to us, including: your name; telephone number; email address; postal address or postcode where requested; information you provide when requesting a brochure, advice or home demonstration; information contained in correspondence or telephone conversations relating to your enquiry; and any other information you choose to provide to us. We may also collect limited technical information about use of our website through cookies and similar technologies. Further information is provided in our Cookie Policy.
How we use your information
We use personal information primarily to deal with requests and enquiries made to Dolphin Mobility Scooters. This may include: responding to an enquiry; contacting you by telephone or email about the enquiry you submitted; providing information about our mobility scooters; responding to a brochure request; arranging or discussing a home demonstration; following up your enquiry to provide further assistance; maintaining appropriate records of enquiries and customer communications; administering and improving our website and services; protecting our business and website against fraud, misuse or security threats; and complying with our legal and regulatory obligations. Submitting an enquiry does not oblige you to purchase a product.
Our lawful basis for using your information
Depending upon the circumstances, we may process personal information because: it is necessary to take steps at your request before entering into a contract or to perform a contract; it is necessary for our legitimate interests in responding to enquiries, operating our business and providing our services; we are required to do so to comply with a legal obligation; or you have provided consent where consent is required. Where we rely upon consent, you may withdraw that consent at any time.
Enquiry and home demonstration requests
When you submit a brochure request, home demonstration request or other enquiry through our website, the information you provide will be used by Dolphin Homecare Limited to respond to that request. We may contact you by telephone and/or email in order to discuss your enquiry, provide relevant information and, where appropriate, arrange a home demonstration. Website enquiries are currently processed using Formspark, which provides the technology used to transmit information submitted through our website forms. We may also maintain enquiry and customer information within appropriate internal business and customer relationship management systems. This may include our CRM system as our enquiry-management processes develop. Access to this information is limited to authorised persons who require it for legitimate business purposes.
Sharing your information
We do not sell your personal information and we do not provide your information to unrelated third parties for their own marketing purposes. We may use trusted service providers that process information on our behalf where necessary to operate our website and business. These may include website hosting and technology providers, form-processing services, email and communications providers, customer relationship management systems and IT/service providers. These organisations process information in connection with providing services to Dolphin Homecare Limited and are not authorised by us to use customer information for their own unrelated marketing purposes. Information may also be disclosed where required by law, regulation, court order or another lawful authority, or where reasonably necessary to prevent fraud, protect our legal rights or protect the safety and security of our business or others.
Website hosting, forms and technology
Our website is built and hosted using Framer. Website enquiry forms are processed using Formspark. We may also use services provided by Google and other technology providers for website analytics, advertising measurement and the operation and security of the website. Where cookies or similar technologies require consent, they should only be used in accordance with the choices you make through our cookie-consent mechanism. Please see our separate Cookie Policy for further information.
Marketing
Responding to an enquiry you have made is different from sending unrelated direct marketing. Where required by law, we will obtain appropriate consent before using your information for electronic direct marketing. We do not sell customer details to third-party marketing organisations. You may ask us to stop sending marketing communications at any time.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory requirements. The appropriate retention period may therefore vary according to the nature of your enquiry and whether you subsequently become a customer. When information is no longer reasonably required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.
Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is restricted to authorised employees, representatives, contractors and service providers who require access for legitimate purposes. No internet-based system can, however, be guaranteed to be completely secure.
International processing
Some technology providers used in operating our website or business may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that relevant safeguards required by UK data-protection law are in place.
Your data-protection rights
Depending upon the circumstances, UK data-protection law may give you rights including the right to: request access to personal information we hold about you; ask us to correct inaccurate or incomplete information; ask us to erase your personal information in certain circumstances; ask us to restrict the processing of your information in certain circumstances; object to certain processing; request transfer of certain information where the right to data portability applies; withdraw consent where processing is based upon consent; and complain about how your personal information has been handled. Not every right applies in every circumstance. If you wish to exercise a data-protection right, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Children’s privacy
Our products and services are intended for adults. We do not knowingly seek to collect personal information online from children for marketing purposes. If we become aware that personal information relating to a child has been collected inappropriately, we will take appropriate steps to address this.
Other websites
Our website may contain links to websites operated by other organisations. This Privacy Policy applies to dolphinmobilityscooters.co.uk and does not govern independent third-party websites. You should review the privacy information provided by those organisations when visiting their websites.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology or legal requirements. The latest version will be published on this page and the “Last updated” date amended where appropriate.
Contact us about privacy
If you have questions about this Privacy Policy, would like information about personal information we hold about you, or wish to exercise one of your data-protection rights, please contact: Dolphin Homecare Limited. Company number: 06362312. 493 Warrington Road, Culcheth, Warrington, Cheshire, WA3 5QU. Email: info@dolphinhomecare.co.uk